Refund policy
RETURN & REFUND POLICY
At Swag Fashion, we carefully inspect our products and work with our suppliers to ensure that orders are processed and shipped according to the information displayed on our website.
1. ORDER CANCELLATION
Orders are processed promptly after purchase. Once an order has entered processing or fulfillment, cancellation may no longer be possible.
2. WRONG SIZE / CHANGE OF MIND
Customers are responsible for selecting the correct size before placing an order. Please carefully review the size guide provided on each product page before purchasing.
A product that does not fit because the customer selected the wrong size does not constitute a defective or incorrect product.
Where applicable, returns based solely on a change of mind or incorrect size selection are subject to the legal rights applicable in the customer's country, including any applicable statutory withdrawal rights.
3. DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged or the product has a genuine manufacturing defect or does not conform to the product description, please contact us promptly after receiving the order.
To allow us to investigate the issue, we may require:
- Clear photographs of the product;
- Clear photographs of the packaging and shipping label;
- A description of the issue;
- Your order number.
Claims may be refused where the reported issue is caused by normal wear and tear, improper use, washing, alteration, accidental damage, or failure to follow the product's care instructions.
Where a product is confirmed to be defective or not as described, we will provide the remedy required by applicable consumer law, which may include repair, replacement, price reduction or refund.
4. DELIVERY ISSUES
Orders are shipped using the delivery methods displayed at checkout.
Tracking information may take several business days to become active or update after shipment. A lack of tracking updates does not necessarily mean that an order has been lost.
If an order is genuinely lost, undelivered, or damaged during transportation, please contact us so that we can investigate the shipment with the relevant carrier and determine the appropriate solution in accordance with applicable law.
We cannot be held responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, weather events, strikes, or other exceptional circumstances. This does not limit any mandatory consumer rights that apply to undelivered goods.
5. DELIVERY CONFIRMATION
Where tracking information confirms delivery to the address provided by the customer, we may request additional information from the customer if they report that the order was not received.
Customers are responsible for providing a complete and accurate delivery address at checkout. Additional costs resulting from an incorrect or incomplete address may be charged where permitted by applicable law.
6. RETURN CONDITIONS
Where a return is legally permitted or expressly authorized by Swag Fashion, returned products must be unused, unworn, unwashed and in their original condition, subject to applicable consumer rights.
Products that have been damaged, altered, washed, worn extensively or otherwise used beyond what is necessary to inspect their nature, characteristics and functioning may be subject to the remedies permitted by applicable law.
7. REFUNDS
Approved refunds will be issued using the original payment method where possible.
Refunds will only be processed after the relevant conditions have been verified and, where applicable, the returned product has been received and inspected.
Nothing in this policy is intended to exclude, restrict or replace any mandatory consumer rights provided by applicable law.
8. FRAUDULENT OR ABUSIVE CLAIMS
Swag Fashion reserves the right to investigate suspicious, fraudulent or abusive refund and chargeback activity.
Where appropriate, we may request reasonable evidence relating to a claim, including photographs, videos, delivery information or other relevant documentation.
We reserve the right to dispute fraudulent or abusive claims with payment providers, card networks and other relevant parties.
9. CONTACT
For any issue concerning an order, customers should contact us using the contact information provided on our website and include their order number and a clear description of the issue.